Training Materials - Developed with your Business in Mind
The Virginia Relay Partner training materials were carefully developed to help your business make the most of the program. Your or your training facilitator should review the materials prior to going over them with your employees.
Learning about the Relay call process will help your business become comfortable with taking and placing calls. It is important to review the Employee’s Guide, as well as the training video—they were designed to work in support of each other. The convenience of having access to these online mateirals is that you and your employees can review them with ease. In addition to the Guide and video, other materials are described below:
• Training Guides
1) Employer’s Guide (.pdf) - Includes background information about Virginia Relay, calling features, and the basic steps for receiving or making Virginia Relay calls, calling tips and frequently asked questions about deafness and Virginia Relay. This document is provided as a printable .pdf file for your convenience.
2) Employee’s Guide (.pdf) - Includes a description of Virginia Relay calling features, steps for placing and making a Relay call and calling tips. This document is provided as a printable .pdf file for distribution among your employees.
• Newsletter Article - This sample article can be used in your organization’s internal communications. The article explains your participation in Virginia Relay Partner.
• Poster (.pdf) - A small ( 8.5 x 11) poster has been provided to post in training rooms, individual departments, break rooms, on bulletin boards, and wherever tips for using Virginia Relay would come in handy. This document is provided as a printable .pdf file for distribution. It is provided in color, but will print on a black and white printer too.
• Feedback Form (.pdf) - Please take a moment to provide us with some information about your involvement with Virginia Relay Partner. This document is printable and should be mailed to the address on the bottom of the form.